Order FAQs

Shipping

For domestic shipping:

Service (domestic)	Estimated delivery	Cost
USPS / UPS	2 to 7 business days	Varies

For international shipping:

Service (international)	Estimated delivery	Cost
USPS / UPS	5 to 21 business days	Varies

Shipping prices are calculated based on order weight, package dimensions, and destination, and automatically calculated at checkout. 

All orders will be processed within 5 business days (any shipping delays will be announced), and will be shipped via USPS (United States Postal Service) or UPS (United Parcel Service). Please note: delivery times may be extended due to current situations such as Covid-19.

Returns

All sales are final - we do not accept returns, exchanges, or refunds. If you have any issues about your order, you can contact us here, send an email to hello@itty.shop, or DM us on Instagram. We'll do our best to help you out!

If you have questions about a specific item, we're happy to help! You can contact us here, send an email to hello@itty.shop, or DM us on Instagram.

Please note: signs of wear and age are to be expected when purchasing previously owned and vintage items. Any significant wear will be noted. All items are sold as is.

Order Issues

If you need to make changes to your order information, please contact us immediately here, send an email to hello@itty.shop, or DM us on Instagram. Be sure to include your full name and order number along with your message. We cannot make changes to your order after it has been processed and shipped.

Damaged Items

If your order arrived damaged or broken upon delivery, please contact us immediately here, send an email to hello@itty.shop, or DM us on Instagram. Be sure to include your full name, order number, and pictures of the item (including packaging) along with your message. We'll do our best to accommodate you! 

Disclosure: ITTY is not responsible for lost or stolen packages.